We turned a paper based feedback system into an electronic system that delivers results inside pretty graphs instantly...
BA asked us to come up with a system which gave them the ability to get back to a customer eating at any of their restaurants within the hour if they weren't happy.
Their current paper based system took to long to get back in touch with the customer if there was a problem.
We came up with this micro laptop system that informs the administration staff within seconds if a customer isn't happy, we also integrated this system into their booking system and made it accessible from anywhere, if you want to try the system out for yourself; eat at Bellinis, Bayside Brasserie or Signor Valentino.
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